Related Papers
Application of the Six Sigma methodology in customer complaints management: A case study in the automotive industry
2009 •
Carlos Riesenberger
Application of the Six Sigma methodology in customer complaints management
Carlos Riesenberger
Winning customer loyalty in an automotive company through Six Sigma: a case study
2007 •
Jiju Antony
Winning Customer Loyalty in an Automotive Company through Six Sigma
jiju1968 antony
Six Sigmais a disciplinedapproachto improvingproduct,process andservice quality. Since its inception at Motorola in the mid 1980s Six Sigma has evolved significantly and continues to expand to improve process performance, enhance business profitability and increase customer satisfaction. This paper presents an extensive literature review based on the experiences of both academics and practitioners on Six Sigma, followed by the application of the Define, Measure, Analyse, Improve, Control (DMAIC) problem-solving methodology to identify the parameters causing casting defects and to control these parameters. The results of the study are based on the application of tools and techniques in the DMAIC methodology, i.e. Pareto Analysis, Measurement System Analysis, Regression Analysis and Design of Experiment. The results of the study show that the application of the Six Sigma methodology reduced casting defects and increased the process capability of the process from 0.49 to 1.28. The application of DMAIC has resulted in a significant financial impact (over U.S. $ 110000 per annum) on the bottom-line of the company
Procedia Manufacturing
Using Six Sigma to analyse Customer Satisfaction at the product design and development stage
2019 •
Maria Teresa Pereira
Journal of Applied Engineering Science
Practical application of six SIGMA methodology to reduce defects in a Pakistani manufacturing company
Umair Sarwar
All over the world six sigma is being adopted as a quality improvement approach towards zero defects. Unfortunately, the adoption of six sigma methodology in manufacturing companies is very rare in developing countries due to various challenges. This study demonstrates the practical use of the six sigma Define, Measure, Analyze, Improve and Control (DMAIC) cycle by conducting a case study at a manufacturing company in Pakistan. The potential problem was the external leakage defect in the refrigerator during its production stage. The objective of this study was to improve the process by adopting six sigma DMAIC approach to identify and eliminate the root causes that produce defects in the final product. Project charter, Pie chart, Bar chart of faults, Suppliers Input Process Output (SIPOC), Voice of Customer (VOC) and flow process map were used to define the problem, its scope and process routing. Pareto chart was used to identify sub defects and sigma level was calculated for the ex...
Sustainability
Application of Six Sigma Methodology in an Automotive Manufacturing Company: A Case Study
Jovian Rivaldo
Continuous improvement is the prime requirement for all industries to sustain and grow in the competitive global market. This paper is a case study of a manufacturing industry in Taiwan, facing the problem of rejection in the brushless motor product. The DMAIC (Define, Measure, Analyze, Improve, and Control) cycle was used to improve processes to reduce the rejection rate. In the Define phase, anything related to processes, products, suppliers, customers, and customer needs related to good quality products were determined. SIPOC diagrams (Supplier, Input, Process, Output, and Customer) and Critical to Quality (CTQ) were identified. The Measure phase focused on data collection by determining the baseline of the process and determining the root causes of the process. DPMO and the Control Chart were applied in this phase. In the Analyze phase, the causes of production process failures that result in defective products were identified. Tools like Pareto Diagram, Fishbone Diagram, and FM...
Case study in Six Sigma methodology: manufacturing quality improvement and guidance for managers
jiju1968 antony
This article discusses the successful implementation of Six Sigma methodology in a high precision and critical process in the manufacture of automotive products. The Six Sigma define–measure–analyse–improve–control approach resulted in a reduction of tolerance-related problems and improved the first pass yield from 85% to 99.4%. Data were collected on all possible causes and regression analysis, hypothesis testing, Taguchi methods, classification and regression tree, etc. were used to analyse the data and draw conclusions. Implementation of Six Sigma methodology had a significant financial impact on the profitability of the company. An approximate saving of US$70,000 per annum was reported, which is in addition to the customer-facing benefits of improved quality on returns and sales. The project also had the benefit of allowing the company to learn useful messages that will guide future Six Sigma activities.
Optimization of Service Quality in ABC Industry by using Six Sigma Tool
IJSRD - International Journal for Scientific Research and Development
— Today industrial service organizations are more interested in improving their processes by decreasing the variation as the competitive environment leaves no room for errors and defects. Variation is the biggest enemy of quality which is defined by the customers. We must deliver the services at the ideal targets demanded by the customers. In this article, we will the study various literatures related to quality improvement in service industries by using six sigma. The aim of this project is to reduce the number of defects of a service provided by ABC Industry and to increase the customer satisfaction by using six sigma. In present study, we perform identification of the problem and study of literatures. After this stage the primary and secondary data with voice of customer collected by visiting the company and identified defect opportunities. Further the data analyzed to measure the initial six sigma level. By implementing solutions to reduce the defect opportunities final sigma level will be measured with DMAIC process. [Note*: Because of security reasons instead of company name we used ABC].
The Application of Six Sigma Methodology to Improve Service Quality: A Case Study in an Iraqi Retail Company
2021 •
Faiza alghabban
