Shane Smith
2023-12-26 19:14:38 GMT
Here’s a Christmas story for the ages -
Living in LA while my daughter and her husband reside in Arizona means our holiday gifts involve a little extra magic.
I admit, mailing stuff isn't my forte.
And with the LA mail service not being the best (politely speaking), the struggle is real.
Fast forward to a week before Christmas, my gift had been still sitting in the closet.
Almost for a year.
The dread of admin work had me avoiding the post office until the last possible moment.
Deciding between the long line at the post office and a big drive to UPS, I opted for the latter.
Mainly for the better customer experience, despite the added expense.
Post office lines can be brutal, but hey, who likes admin anyway?
I got everything done at UPS in Redondo Beach in 4 minutes and drove back home.
But it struck me as soon as I entered our house–
did I even write the right address?
Knowing my track record with admin,
the chances weren't too high.
Checked and yep, got it wrong.
My daughter had just moved to a new address.
Called UPS, and guess who picks up? Austin. The man I just met at UPS.
"Hey Shane, I saw you just at the store, what can I do for you?" The man remembered my face in the holiday rush.
Turns out, they'd already loaded the truck.
Austin, the superhero manager, said he'd have to unload but promised to call back once everything was sorted.
Few hours later, a callback.
New tracking number, no extra charge, and a sincere apology for the delay.
Austin went above and beyond, for me just to make things right.
He could have easily said it would take time.
Or, charged me more.
But no.
I've made up my mind – UPS, with Austin at the helm, has won my loyalty forever.
Sometimes, the holiday spirit comes in a brown delivery truck.
Thanks Austin!!!
Chuck Tipton
2024-01-12 18:13:43 GMT
Great fast service, shipping, labeling, pickup of shipping, PO boxes, xerox and other services. Well staffed and a fair sized parking lot. Next to Carl's Jr
Mariama Kollie
2023-12-06 21:28:25 GMT
Just had the most pleasant experience with the cashier named Chelsea! She helped me with all I needed and was so incredibly friendly!
mariana castro
2024-01-10 01:53:54 GMT
Jamal went above and beyond by helping me ship my scooter today. 5 star service!
Trevor
2018-11-29 01:48:05 GMT
Amazon delivered a package here for us and the label was damaged, making it hard to track. The staff were very helpful and courteous, locating the box and solving the issue
Susan J. Essenmacher
2022-12-05 18:15:24 GMT
This particular UPS Store is the best I've ever been to in multiple states. The customer service is always super friendly, efficient, and professional. I never had to wait long to be helped. They will quickly open all stations to assist and get customers help.
Hallie Lewyta
2022-07-16 09:49:30 GMT
This is an excellent location. I don’t mind if I have to go across town, or only swing by once a week, for this level of customer service. Recommended.
DC Forbes
2021-03-21 20:29:05 GMT
Awesome Austin printed out some last minute copies of my resume on the way to my interview. Fixed 'em up right and made them look professional! Thanx Austin, excellent customer service!
Kevin Reiser
2022-09-01 17:02:18 GMT
Best UPS I’ve been to. I never wait more than a few minutes to be helped.
Eric Cuomo-Jones
2020-12-23 23:06:38 GMT
Even with the mad rush to get packages out, by everyone, they were ready and moved everyone through quickly. Thanks for being ready for the last minute shippers. You all rock.
Amelia Villa
2020-10-12 16:32:30 GMT
The store employees are super helpful every time I go, sometimes I don’t know what I need but they help me figure it out. They are quick and efficient too!
Lila Montes
2023-04-01 04:55:15 GMT
Great customer service! Excellent staff! Thank you 😊
Luke L
2020-12-12 22:22:45 GMT
Easy in and out. Employees are friendly and had no trouble at all shipping a package--just provide the address to the employee
Anima Lived
2013-01-05 04:43:49 GMT
this was my first time at this location, and staff was very helpful and professional, I needed to print file from my memory drive and I was helped on their computer to locate file I wanted to print etc, easy transaction, all good, thanx
rico sandia
2020-03-24 18:13:30 GMT
over the years they've had an excellent group of employees, very helpful, not corporate trons. highly recommended.
Christine Goulden
2022-03-04 00:10:57 GMT
such great service! chelsea was the best!! thank you so much
Rocio Rdz
2021-04-10 21:36:25 GMT
Excellent and fast service! They are patient and willing to offer support.
Melissa Banister
2018-04-06 17:08:32 GMT
Such a friendly location! They handle everything really easily and highly competently.
Alison Garcia
2018-08-24 19:25:25 GMT
Great place! The employees are super friendly and helpful
Dustin P
2022-02-27 01:57:07 GMT
Always quick in and out. Friendly people. Thanks again
